Best practice account management skills and strategies

MAXIMISE

Client Potential

“Without a plan for your customer relationships you can only react. If you are only reacting you are not in control.”

A practically focused series of modules that provide tried and tested support to those with the key responsibility of growing the size and / or profitability of existing customer accounts. Over one or two days participants are taken through a proven step by step Account Management methodology using the most up to date skills and techniques.

Individual training modules focus on the following core areas:

  • Understanding the role that ‘Change’ plays in customer relationship management
  • Foundation Account Management skills
  • Uncovering opportunity
  • Working with the customer to make it happen

This suite of training programmes combines the best of psychology, behavioural science and skill to take the attendee to the next level of success. The modules support account managers in navigating through the account development and planning process to ensure that no opportunity to cross sell, build loyalty and grow revenue is lost.

Our Philosophy

PRESENTATIONS, PITCHING & SEMINARS

If you are pitching for new business, writing proposals, transitioning through career stages and getting short-listed, our portfolio of unique, research-backed seminars are designed and delivered by our industry-leading experts and cater for the key moments that matter the most.

Read More

01

CONSULTANCY
AND SUPPORT

Add the winning ingredient to the moments that matter with our range of professional mentoring services. From sales pitches to technical presentations, our personal coaching, e-mentoring, performance diagnostics and pitch simulators will help you make an impact.

Read More

02

TIME CRITICAL LEARNING

If you are on a tight schedule but still want to enhance your skills, then access our time critical learning modules. You can pick and choose topics from across our entire range of seminars with these short, high-impact modules designed for the busy executive and those on the move.

Read More

03

We use a researched, tested and globally successful methodology for improving spoken and written communication, presentation and interpersonal skills.